Pawprints Holidays

Truly dog friendly holidays!
PLEASE SEE OUR NEW WEBSITE - www.pawprintsholidays.com

Terms & Conditions


Bookings start and end on Saturdays, it may be possible to offer different start and end dates or short breaks, please contact us with your requirements and we will do our best to help you. Arrival is from 4pm onwards, departure by 10am please. 


A 25% deposit is required on requesting a booking which can be done by using the contact form, email or telephone. The booking will not be confirmed until we have received, and confirmed receipt of, your deposit which must be paid by bank transfer. We regret we are unable to accept cheques. The deposit must be received within 3 days of requesting a booking.  The balance is payable no less than six weeks before the start date of your holiday. If you book less than six weeks before your holiday begins full payment will be required on booking. 


There is a £200 damages deposit which must be paid with the balance. The deposit is to cover damage, breakages & additional cleaning if required. Whilst the vast majority of our guests have, as requested, left Pawprints as they found it some have failed to clean up their dogs faeces, left the house very dirty & have broken items. We expect some breakages, after all we're all human, but they do need to be reported & not just ignored. Additional cleaning over & above a 'normal' clean will be charged at £20 per hour. Breakages will be charged, at our discretion, at the cost of the replacement item/s. The cost of replacing damaged items will be billed at the full cost of replacement including any fitting or delivery costs, if applicable.The deposit will be returned in full within 7 days if there are no issues. We reserve the right to take appropriate legal action to recover any of the aforementioned costs if payment is not made on request. 


Cancellation
It is strongly recommended that you take holiday insurance cover in case you have to cancel your holiday for any reason. Should you need to cancel you must let us know as soon as possible. For cancellations in excess of six weeks before your holiday start date we will return your deposit less a £100 administration fee. If you cancel less than six weeks before the start date of your holiday we will do our best to secure a replacement booking however if this can't be done or if we have to take a reduced rate to secure a booking amounts from your payment will be retained as follows:

         Reduced rate booking - we will retain the difference between the full rate and the reduced rate in addition to the administration fee.
         No replacement booking - we will retain the whole amount of the cost of your holiday

Please ensure that the balance is paid no less than six weeks before the start date of your holiday or we will cancel your booking and treat it in the same way as if you had cancelled. Please note the payment must be cleared funds by the six week deadline.

Payment is by bank transfer only, we no longer accept cheques. Details will be given upon acceptance of your booking. It is possible to pay for the balance of your holiday in instalments once your deposit has been paid. 

We try to keep the rules to a minimum but please observe the following:
Strictly no smoking inside the property. We reserve the right to charge a fee for intensive cleaning if smoking indoors is detected. 
Report damage, breakages or other problems as soon as they occur. We cannot rectify any issues that are not reported to us immediately                   they occur.
Leave the property in the same state of cleanliness as it was when you arrived. We reserve the right to charge for additional cleaning which            we consider to be outside the norm, excessive wear and tear or damage to the property or fixtures, fittings or contents. 
Not to use the property or allow it to be used for any illegal, immoral, dangerous, offensive or excessively noisy activities or carry on there any act that may be a nuisance or annoyance to other occupants of nearby properties.
No more people must stay at the property than there are beds. This is for insurance and any party found to be exceeding the maximum                  occupants will be asked to leave immediately.
If your dog sleeps on your bed please bring & use your own bed linen. If our bed linen is used & found to be covered in dog hairs you will be charged for replacements. Do not use the bedding supplied without bed linen, in the event of this happening you will be charged the full cost of replacement duvets, pillows & protectors.

All electricity and other utility charges are included as is bed linen & domestic towels. There are dog towels provided in the chest in the porch. Please bring your own towels for the beach. There is no charge for dogs. 

Key collection arrangements and arrival details will be provided no less than one week before the commencement of your holiday.

Please note that whilst every effort is made to ensure all services such as Sky & internet are in working order during your stay we can't be held responsible for issues beyond our control.